Seven Star Electric LLC, doing business as 7 Star Electric, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use seventstarelectric.com, contact us, request a quote, schedule services, or otherwise interact with us.
7 Star Electric is a Hawaiʻi-based solar and electrical services company offering residential and commercial solar, battery, EV charger, electrical, panel upgrade, PV take-off/removal, maintenance, and related services. Our website and services are intended to help Hawaiʻi homeowners, businesses, and property owners request information, estimates, and project support.
By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through the website, and from service providers or business partners.
A. Information You Provide to Us
When you contact us, request a quote, submit a form, call us, text us, email us, or otherwise communicate with us, we may collect:
- Name;
- Email address;
- Phone number;
- Service address, project address, or property address;
- Mailing address;
- Information about your home, business, roof, electrical system, solar system, battery system, EV charger needs, panel capacity, or project requirements;
- Utility bills, utility account information, usage data, rate plan information, or related energy information that you choose to provide;
- Photos, videos, diagrams, or descriptions of your roof, panels, electrical equipment, meters, breaker panels, project site, or property;
- Project notes, appointment preferences, budget information, timelines, and service requests;
- Financing-related information, if you choose to pursue financing through us or a financing partner;
- Payment-related information, if applicable;
- Communications you send to us by form, email, phone, text message, or other means.
Please do not submit sensitive information unless it is necessary for the service you are requesting.
B. Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information such as:
- IP address;
- Device type;
- Browser type;
- Operating system;
- Pages viewed;
- Referring website;
- Date and time of visit;
- Clicks, scrolling activity, and website interactions;
- Approximate location based on IP address;
- Cookie identifiers and similar tracking technologies.
We may use tools such as Google Analytics, Google Tag Manager, and Meta Pixel to help us understand website traffic, measure advertising performance, improve user experience, and evaluate marketing campaigns.
C. Information from Third Parties
We may receive information from third parties, including:
- Advertising and analytics providers;
- Lead generation platforms;
- Financing partners;
- Solar proposal or project management platforms;
- CRM, scheduling, or customer communication tools;
- Utility, permitting, or project-related partners, when authorized or necessary for your project.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and quote requests;
- Provide solar, electrical, battery, EV charger, panel upgrade, PV removal/reinstallation, maintenance, and related services;
- Prepare estimates, proposals, timelines, and project recommendations;
- Schedule appointments, site visits, inspections, installations, maintenance, and follow-ups;
- Communicate with you by phone, email, text message, or other available methods;
- Send project updates, appointment reminders, service notices, and customer support messages;
- Send promotional messages, special offers, service updates, or marketing communications, where permitted by law;
- Analyze utility bills, energy usage, site information, equipment information, or project requirements;
- Process payments, financing inquiries, or related transactions;
- Maintain customer records and project files;
- Improve our website, services, marketing, and customer experience;
- Measure advertising performance and website traffic;
- Prevent fraud, protect our business, and secure our systems;
- Comply with legal, regulatory, tax, insurance, permitting, and business obligations.
3. Calls, Text Messages, and Email Communications
By providing your phone number, email address, or other contact information, you authorize Seven Star Electric LLC to contact you regarding your inquiry, estimate, appointment, project, services, account, or related offers.
We may contact you by phone call, text message/SMS, email, voicemail, or other electronic communications.
Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP, or by contacting us directly. You may opt out of promotional emails by using the unsubscribe link in the email or contacting us.
Even if you opt out of promotional communications, we may still send non-promotional communications related to active projects, scheduled appointments, estimates, safety issues, transactions, or legal notices.
4. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies. These technologies help us:
- Remember website preferences;
- Understand how visitors use our website;
- Improve website performance;
- Measure advertising campaigns;
- Deliver or measure relevant ads;
- Understand whether users interact with our website after seeing an advertisement.
We may use Google Analytics, Google Tag Manager, Meta Pixel, and similar tools. These providers may collect information about your visits to our website and other websites or apps over time.
You can usually control cookies through your browser settings. Blocking cookies may affect some website features.
You may also manage certain advertising preferences through platforms such as Google, Meta, and your device or browser privacy settings.
5. How We Share Information
We do not sell personal information in the traditional sense of exchanging it for money.
We may share personal information with the following categories of parties:
A. Service Providers
We may share information with vendors and service providers that help us operate our business, including:
- Website hosting providers;
- Analytics providers;
- Advertising and marketing platforms;
- CRM providers;
- Scheduling tools;
- Call tracking or communication providers;
- Payment processors;
- Financing partners;
- Solar proposal, design, or project management platforms;
- IT, cybersecurity, storage, and business operations providers.
B. Project Partners
For solar, electrical, battery, EV charger, panel upgrade, commercial maintenance, or related projects, we may share information with parties involved in completing or supporting the work, such as:
- Subcontractors;
- Equipment suppliers;
- Engineers;
- Inspectors;
- Permitting authorities;
- Utility companies;
- Financing providers;
- Warranty providers;
- Service or maintenance partners.
C. Legal and Safety Purposes
We may disclose information when we believe it is necessary to:
- Comply with law, regulation, subpoena, court order, or government request;
- Protect the rights, safety, or property of Seven Star Electric LLC, our customers, employees, or others;
- Investigate fraud, unauthorized activity, security incidents, or legal claims;
- Enforce our agreements, policies, or terms.
D. Business Transactions
If we are involved in a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction, personal information may be transferred as part of that transaction.
6. Financing and Payment Information
If you choose to pursue financing, payment processing, or related services, you may be asked to provide information directly to a financing partner, lender, payment processor, or other third-party provider. Their privacy policies and terms may apply to the information they collect.
We may receive limited information from those providers as needed to process your request, coordinate your project, or confirm payment or financing status.
7. Utility Bills, Energy Usage, Photos, and Project Information
Because solar and electrical projects often require detailed property and energy information, we may collect and use utility bills, usage data, photos of your roof or electrical equipment, project notes, site details, system specifications, and related information.
We use this information to evaluate feasibility, prepare estimates, design project recommendations, coordinate work, communicate with utilities or permitting authorities, and provide services.
You should only provide information that you are authorized to share.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.
However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security.
If we become aware of a security incident involving personal information, we will review the incident and provide notices as required by applicable law, including Hawaiʻi law where applicable.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to your inquiry;
- Provide services;
- Maintain project, warranty, service, tax, accounting, insurance, permitting, or legal records;
- Resolve disputes;
- Enforce agreements;
- Comply with applicable laws;
- Support legitimate business purposes.
Retention periods may vary depending on the type of information, the nature of the project, and legal or business requirements.
10. Disposal of Personal Information
When personal information is no longer needed, we take reasonable measures to dispose of it securely. This may include shredding, deleting, erasing, anonymizing, or otherwise destroying records so that personal information cannot reasonably be read or reconstructed.
11. Your Choices
You may contact us to:
- Request access to personal information you have provided;
- Request correction of inaccurate information;
- Request deletion of certain information, subject to legal, contractual, business, warranty, project, and recordkeeping obligations;
- Opt out of promotional emails;
- Opt out of promotional text messages;
- Ask questions about our privacy practices.
We may need to verify your identity before processing certain requests.
12. Do Not Track Signals
Some browsers offer “Do Not Track” signals. Because there is not a uniform industry standard for responding to these signals, our website may not respond to them. You can control many tracking technologies through browser settings, cookie settings, device settings, and advertising platform preferences.
13. Third-Party Websites and Services
Our website may link to third-party websites, platforms, tools, financing providers, payment processors, social media platforms, or other services. We are not responsible for the privacy practices, security, or content of third-party websites or services.
You should review the privacy policies of any third-party services you use.
14. Children’s Privacy
Our website and services are intended for adults, property owners, business representatives, and individuals seeking solar or electrical services. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
15. Visitors Outside Hawaiʻi or the United States
Seven Star Electric LLC is based in Hawaiʻi and primarily provides services in Hawaiʻi. If you access our website from outside Hawaiʻi or outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Seven Star Electric LLC
7511 Kekaa Street
Honolulu, Hawaiʻi
Phone: 808-753-1764
Website: sevenstarelectric.com